A link to the ON-DEMAND session will be added to your login within 24 hours.
The link will be available for 15 days from date of your registration.
Most of the time your government benefits payments come in with little work on your part. But what should you do when a recipient claims non-receipt of their payment or dies?
This session will cover the proper handling of DNEs (Death Notification Entries), procedures for completing a trace request and how to limit your institutions liability when dealing with government reclamations.
The link will be available for 15 days from date of registration.
This session will cover those times when things either go wrong or just don’t work at all!
Topics include handling notifications of change, dishonored returns, corrected returns, contested dishonored returns, and how to file a rules violation report.